fsd8's Privacy Policy
Your personal information is of the highest importance to us. This policy describes how fsd8 collects, uses, and keeps your information secure.
1 Introduction & Scope
fsd8 ("we", "us", or "the platform") is committed to providing players in Bangladesh with a safe and reliable online betting and casino experience. This Privacy Policy ("Policy") describes what information we collect, why we collect it, how we use it, and the steps we take to protect your information.
By using fsd8's website or any of its services, you agree to the terms of this Policy. If you do not agree with any part of this Policy, please stop using our services and contact us.
This Policy may be updated at any time. In the event of changes, we will clearly notify you on the website and, where applicable, inform you directly. Continued use of the website will be considered acceptance of the latest version of this Policy.
Important Note
This Policy applies only to fsd8's own services. For the privacy policies of third-party websites or services, please refer to the policies of those respective organizations.
2 What Information We Collect
fsd8 collects only the information necessary to manage your account, provide services, and ensure security. We collect the following types of information:
2.1 Information You Provide Directly
- Full name, date of birth, and nationality
- Email address and mobile number
- Government-issued ID details for identity verification (such as NID or passport number)
- Payment information (details for bKash, Nagad, Rocket, Upay, or bank accounts)
- Address and full contact details
2.2 Information Collected Automatically
- IP address and device identification information
- Browser type, operating system, and language settings
- Website visit times, page view history, and activity logs
- Data collected through cookies and similar tracking technologies
- Transaction history and betting activity records
2.3 Information Received from Third Parties
In some cases we may receive supplementary information from identity verification agencies, payment processors, or our approved partners. This information is always collected for legitimate and necessary purposes.
3 Purpose of Information Use
fsd8 uses your information only for specific, legitimate, and necessary purposes. We use your information for the following reasons:
Account Management
Your information is used to manage account registration, identity verification, and the secure login process.
Financial Transactions
Payment information is used to process deposits, withdrawals, and payments.
Security & Fraud Prevention
Logs and device information are analyzed to detect suspicious activity and prevent fraud.
Customer Support
Account information is used to provide accurate assistance via live chat and email support.
Service Improvement
Anonymous analytics data is used to improve the overall user experience.
Legitimate Communications
Your information is used to notify you of account updates, security messages, and important policy changes.
4 Cookies & Tracking Technologies
Cookies and similar technologies are used on the fsd8 website to help improve your browsing experience.
4.1 Essential Cookies
These cookies are essential for the basic functionality of the website. Without them, the site's login sessions, security checks, and core features cannot function. You cannot disable these cookies.
4.2 Functional Cookies
These cookies are used to remember your preferences, such as language settings and personalized experiences. They can be disabled through your browser settings, though some features may become limited as a result.
4.3 Analytics Cookies
Anonymous statistics are collected to understand overall usage patterns and improve services. You cannot be individually identified from this data.
Managing Cookies
You can delete cookies or stop accepting new ones at any time through your browser settings. Please note that disabling all cookies may prevent you from using some features of the site.
5 Information Sharing & Third Parties
fsd8 never sells your personal information or transfers it to third parties for commercial purposes. However, in certain circumstances we may share some information with approved parties:
5.1 Service Provider Partners
- Approved mobile banking services such as bKash, Nagad, Rocket, and Upay, and banks (such as Dutch-Bangla Bank, BRAC Bank) for payment processing
- Identity verification agencies that handle the KYC process
- Technology service providers that supply server, hosting, and security services
5.2 Legal Obligations
We may be required to disclose information under applicable laws and regulations of Bangladesh or by court order. In such cases, we will always provide only the minimum information necessary.
5.3 International Data Transfers
Some servers or partner services may be located outside Bangladesh. In such cases, we ensure that international data protection standards are followed and that your information is kept with the highest level of security.
All third-party partners are bound by agreement with fsd8 and may use your information only for specified purposes — not for their own personal use.
6 Data Security Measures
fsd8 uses industry-standard technologies and practices to protect your personal information. Our security framework includes:
- SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted.
- Database Encryption: Stored sensitive information is kept in an encrypted format.
- Access Controls: Only authorized staff are granted limited access to the information they need.
- Security Monitoring: Systems are monitored around the clock to detect suspicious activity.
- Regular Security Audits: Security assessments are conducted regularly by third-party experts.
- Two-Factor Authentication: An additional security layer is available for account login.
Your Responsibility
You also have a role in keeping your account secure. Use a strong password, do not share your login details with anyone, and if you notice any suspicious activity, notify our support team immediately.
7 Data Retention Period
fsd8 retains your personal information only for as long as necessary. The retention period depends on the type of information and its purpose:
| Type of Information | Retention Period |
|---|---|
| Account information (active accounts) | For as long as the account remains active |
| Financial transaction records | As required by legal obligations |
| Identity verification documents | As required by regulations, even after account closure |
| Activity logs and session data | For a limited time for security purposes |
| Support conversations | Until dispute resolution requirements are met |
Once the retention period ends, information is securely deleted or anonymized so that you cannot be identified.
8 Your Rights
fsd8 believes you should have full control over your own information. You have the following rights:
8.1 Right to Access Information
You can find out at any time what information we hold about you. Upon a simple request, we will provide you with a copy of all the information we have collected about you.
8.2 Right to Correct Information
If there is any error or incompleteness in your information, you may contact us to request a correction. We will make the necessary changes as quickly as possible.
8.3 Right to Request Deletion
You may request that your account be closed and your collected information deleted. However, due to legal obligations, some information may need to be retained for a specified period.
8.4 Withdrawal from Marketing Communications
You may request to stop receiving promotional emails or messages at any time. This request may take some time to take effect, but transaction-related communications will continue.
How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. We are available 24/7 via live chat in both Bengali and English. Our email address: [email protected]
9 Protection of Minors
fsd8 strictly refrains from providing services to anyone under the age of 21. This platform is for persons aged 21 and above only.
An age verification process is followed during registration. If we receive information that a person is a minor, that account is closed immediately and the collected information is deleted.
If you believe a minor is using fsd8, please let us know by emailing [email protected].
10 Responsible Gaming & Use of Information
Responsible gaming is a core part of our principles at fsd8. We may analyze your gaming activity data to identify potentially problematic behavior and provide you with appropriate support.
This analysis is entirely for your protection and is never used against you. To learn more about responsible gaming, please visit our Responsible Gaming page.
11 Policy Changes & Updates
fsd8 may update this Privacy Policy from time to time. In the event of changes, we will take the following steps:
- A clear notice of the changes will be provided on the website.
- For significant changes, registered users will be notified directly by email.
- The effective date of the new policy will be clearly stated.
Continued use of the site after changes have been made will be considered acceptance of the new policy. We therefore recommend visiting this page regularly.
12 Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our data protection team is ready to process any request you have as quickly as possible.
We provide support in Bengali and English 24 hours a day, 7 days a week via live chat and email.
Contact Information
Live Chat: Talk to us directly 24/7 through the website
Email: [email protected]
Stay safe on fsd8
We are always committed to protecting your information. If you have any questions, our support team is always ready.
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